What brand is your main smart TV? If you have more than one TV, please refer to the one you use more often.When did you buy your smart TV? Which apps did you lose access to? Thinking about the app you use the most, how long did you lose access for?What did you do as a result of losing access to the app?What advice, if any, did you receive?Thank you for completing the survey. The information we collect will help us hold companies to account when an app disappears from your TV.Do you own a smart TV? This is a TV with integrated internet and interactive features that allow you to stream programmes, movies, videos, music and browse the internet. Currently, customers have no recourse when a TV loses an app and it's never covered by a warranty. Tell us if your TV has lost access to an app Whether it's a catch-up app, such as BBC iPlayer, or a streaming app, such as Netflix, we want to know if you've lost access, how long for and how much help you go from retailers, manufacturers and the app makers. Let us know by completing the questionnaire below. To help us further gauge the scale of the problem and put pressure on manufacturers, retailers and app creators, we want to know if you've encountered this problem. Not sure if your TV's smart? Learn more about what's special about these TVs and see our pick of the best models in our guide on what is smart TV. Check our TV reviews to see which of the popular streaming and catch-up apps each model supports.

Read on for these troubleshooting tips and our advice if they don't work.Д«ear in mind that buying a smart TV doesn't guarantee you'll be able to get every app in the first place. We asked manufacturers for their advice on what do if you've lost access to any apps. Most only lost access for a short period of time, but whether you can't use your favourite apps for an hour or a month it's still frustrating. In a survey of 2,050 people we found that, of the 57% who owned a smart TV, 22% had lost access to one or more apps, on average. The apps can be gone for days, weeks or months, and sometimes they never return. The convenience of having live TV and catch-up services on one device with one remote is undeniable, but for years we've received reports of popular apps vanishing from people's TVs. That means they can access a range of catch-up and streaming apps, including Amazon Video, BBC iPlayer, ITV Hub,В Netflix and YouTube. Almost all the TVs from leading TV manufacturers LG, Panasonic, Samsung and Sony are smart.

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